Privacy Policy chk4d

1. Introduction and Scope of This Policy

This Privacy Policy is issued by chk4d ("we", "our platform") and applies to all individuals who register an account, access the chk4d website at https://chk4d.org, or use any of the services we provide including online slots, live casino, sports betting and other games.

By registering an account or continuing to use the chk4d platform, you agree that your personal information is collected and processed in accordance with the terms set out in this document. If you do not agree with any part of this policy, please stop using our platform.

This Privacy Policy forms part of the chk4d Terms and Conditions and should be read together with that document. Acceptance of the Terms and Conditions automatically means you also accept this Privacy Policy.

2. Types of Personal Information We Collect

In operating the platform, chk4d collects various types of information depending on how you interact with us. This information is divided into several main categories:

A. Account Registration Information

• Full name as per identity card (MyKad) or passport
• Date of birth for age verification of 21 years
• A valid and active email address
• Mobile phone number for two-factor verification
• Username and password chosen by you

B. Identity Verification Information (KYC)

• Copy of MyKad (front and back) or valid identity document
• Proof of current residential address such as a utility bill or bank statement
• Documents related to source of funds that may be requested for AML compliance

C. Financial Transaction Information

• E-wallet account details (Touch 'n Go eWallet, Boost) that are linked
• Bank account number for FPX and DuitNow transactions
• Crypto wallet address (USDT, BTC, ETH) where applicable
• Deposit, withdrawal and transaction history records

D. Technical and Usage Data

• IP address, device type and internet browser used
• Login and account activity logs
• Cookie data and session identifiers
• Browsing history within the platform and game preferences

3. Purpose of Using Personal Information

chk4d only uses your personal information for legitimate and necessary purposes. The following are the main purposes for data processing:

• Account Management: Creating, verifying and maintaining your user account on the chk4d platform.
• KYC and AML Compliance: Conducting background checks required by international licensing authorities to verify identity and prevent money laundering.
• Financial Processing: Processing deposits and withdrawals securely through supported payment methods.
• Platform Security: Detecting and preventing fraud, unauthorised access, account misuse and any illegal activity on the platform.
• Service Communication: Sending important information relating to accounts, transactions, policy updates or security alerts.
• Customer Support: Responding to enquiries and complaints submitted through our live chat or support email.
• Service Improvement: Analysing aggregated usage patterns to improve the gaming experience and platform interface.
• Legal Compliance: Meeting legal obligations, including retaining financial records for periods set by the authorities.

4. Sharing Information With Third Parties

chk4d does not sell or disclose member personal information to third parties for marketing purposes. However, in operating the platform, we may share data with the following parties in limited circumstances:

• Payment Providers: Transaction details are shared with payment service providers such as e-wallet gateways and FPX solely to process your financial transactions.
• Game Software Providers: Required game session information is shared with licensed casino software providers to ensure continuity of play.
• Licensing Authorities: Records required for compliance audits may be shared with the licensing body that issued chk4d's operating licence.
• Legal Authorities: We will disclose information when required by court order, criminal investigation or valid legal obligation.
• Anti-Fraud Services: Certain technical data may be processed by third-party security providers to detect fraudulent activity.

5. Use of Cookies and Tracking Technologies

The chk4d website uses cookies and similar technologies to ensure the basic functions of the platform run properly and to improve the user experience. The following are the types of cookies we use:

• Session Cookies: Required to maintain your login status and protect your account session. These cookies are automatically deleted when you close your browser.
• Functional Cookies: Store your preferences such as language, display settings and account information remembered for easier future logins.
• Analytics Cookies: Collect anonymous usage data to help us understand how members interact with the platform, so we can improve our services.
• Security Cookies: Detect and prevent suspicious activity such as repeated login attempts or bot misuse.

You can block or delete cookies through your internet browser settings. However, blocking essential cookies may affect certain functions of the chk4d platform, including the ability to stay logged in.

6. Data Security Measures

chk4d continually invests in security infrastructure to protect member personal data from unauthorised access, disclosure, alteration or destruction. The key measures we implement include:

• Encryption of data in transit using TLS 1.2 and above
• Encryption of sensitive personal data stored in the database
• Two-factor authentication (2FA) for account login
• Role-based access controls for internal staff
• Continuous security monitoring and periodic vulnerability assessments
• Tested security incident recovery procedures

Although we take all reasonable precautions, no data transmission system over the internet can be guaranteed 100% secure. You are responsible for keeping your account password confidential and for reporting any suspicious activity to our support team promptly.

7. Data Retention Period

Your personal information is stored only for as long as required for the purposes set out in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data: Retained throughout the period your account is active and in use.
• Data After Account Closure: Certain information is retained for the period specified by AML compliance requirements and licensing regulations, even after the account is closed.
• Financial Records: Transaction records are retained for the period required by applicable financial and tax laws.
• Security Logs: Access and activity logs are retained for an appropriate period for forensic and security purposes.

Once the retention period ends, your data will be securely deleted or anonymised using industry-recognised methods.